“The Customer is Always Right”
by Ron Orris, Executive Director, Bradford Area Chamber
Good customer service is easy once you change your attention from business-driven to
customer-focused 연차 양식 다운로드. The ironic thing about this premise is that with better customer
service, your business profits too. Here are a couple of stories about good customer
Stew Leonard owns farm dairy stores in Connecticut 다운로드.
He once had a customer who brought back a container of egg nog and told Stew that it
Stew immediately became very defensive and said,